“Don’t look back.” That’s a popular phrase often used to inspire confidence in your decisions. While that might be good personal advice, it’s terrible business advice. Where business is concerned, the opposite is true: “Look back often.” Looking back is… Read More ›

The IT Philosopher
Understanding Value: The IT Service Perspective.
One of the greatest economic breakthroughs in history was this: the realization that value is imputed, not intrinsic. This stems from a debate that has gone on for as long as scholars have studied the concepts of trade and production:… Read More ›
Getting the Most Out of Monitoring: Reactive vs. Proactive.
Picture this: It’s a day like any other while running your own large business when suddenly the servers hosting vital processes and customer databases cannot be reached. Uh oh! The phone lines explode with angry clients as they lose thousands… Read More ›