Many IT professionals don’t understand business. They can regale you with high-level techie babble every which way ’til Tuesday, but they couldn’t begin to tell you how any of it actually provides value to a customer or helps them accomplish… Read More ›
How to use Global/Parent Tickets Effectively.
Every IT professional knows the scenario: a site goes down or network device fails, and you pick up an inordinate number of tickets for connection failures. What a pain! The inefficient or uninformed IT professional will begin slogging away on… Read More ›