Picture this: It’s a day like any other while running your own large business when suddenly the servers hosting vital processes and customer databases cannot be reached. Uh oh! The phone lines explode with angry clients as they lose thousands… Read More ›
The IT Philosopher
How to use Global/Parent Tickets Effectively.
Every IT professional knows the scenario: a site goes down or network device fails, and you pick up an inordinate number of tickets for connection failures. What a pain! The inefficient or uninformed IT professional will begin slogging away on… Read More ›