I recently took the ITIL Foundation exam. At first, it seemed extraordinarily difficult; this is because the ITIL exam is centered entirely around conceptual matters, as opposed to hard knowledge like what cord goes where. For some IT professionals, it requires a dusting-off of the ol’ critical thinking skills.
It’s a rite of passage for every IT professional: at some point, you’ll drown in a mess of tangled network cables with no clue which is which or where they go. When you’ve experienced this once, you know that an… Read More ›
Every IT professional knows the scenario: a site goes down or network device fails, and you pick up an inordinate number of tickets for connection failures. What a pain! The inefficient or uninformed IT professional will begin slogging away on… Read More ›
Austin Thomé - Cloud & DevOps Engineer 